CAU HOI THUONG GAP

Frequently Asked Questions


Contacts :

How to contact udesignwecustomize?

You can contact us at:

Through Live Chat  at :

http://aodaibella.com/contactus.aspx

www.udesignwecustomize.com  

Call : (714) 729 4008   we are here (24/7)

Text : 714 9120686

 

Design department : (714) 729 4009  

Design department's Text : (209) 210 2558    

It is faster to contact us directly to our email : aodaibella@gmail.com 

design department  email : tkaodaibella@gmail.com 

 


What is your office Hour 

We are here 24/7 . If  you can not reach us, please   send us email.  Your email  will be response within 4 hours. 


Where are you located? 

We have  4 locations , US, France, Australia and Vietnam.

In U.S,  the warehouse locates in Modesto C.A   about an hour from San Fransisco; however, to save cost and lowest the price, we take All orders online. If you concern about the fabric’s style and quality, please do not worry, because we will send  the picture of the fabric and description of the fabric to you before we make your order. Also, our designers team only choose the best quality fabric for you. About measurements, we have  the best measurement systems. All the dresses will be guaranteed to be fit you perfectly. If you are not happy with the orders, we have free return for you. Please visit my website for more information


Shipping and Handing 

How long does it take to receive my order?

 

 

 

Time

 

First one

 

Additional One

 

Standard

 

 14-21 days 

 

$9

 

$5

 

Rush

 

11-18 days 

 

$19

 

$5

 

Expedite 

 

7-12 days 

 

$29

 

$10

 

Urgent 

 

4-8 days

 

$39

 

$10

 

Is there any shipping charge for US customers?

 

 

Time

First one

Additional One

Standard

 14-21 days 

$9

$5

Rush

11-18 days 

$19

$5

Expedite 

7-12 days 

$29

$10

Urgent 

4-8 days

$39

$10

 


 Will you ship the order International?

Since we are located in California, US. All orders outside US will be considered as International order and will be charge extra for International shipping.

 

 

Time

First one

Additional One

Standard

 14-21 days 

$19

$5

Rush

11-18 days 

$29

$5

Expedite 

7-12 days 

$39

$10

Urgent 

4-8 days

$49

$10

 

 





Size and  measuremetns

What size do you have?

We have all size  from XXsmall  to XXXXlarge. We customize sizes  if you give us your measurements 


What can I do if the dress ordered does not fit?

Customer's satisfaction is our number one priority. If you provided us enough and correct details to process your order as we required, and it does not fit you well, you can always send back to have it fix without any charge (excluding your shipping cost when you ship to us). If for any reasons you are still not satisfied with our products, you can always return it for refund. 



 PAYMENTS: 


How can I make payment for the order? 

We accept PAYPAL, credit card, Amazon check out, CHECK: 

1.  Pay at    www.aodaibella.com. We prefer this. You can pay by credit card using Paypal or  Credit card check out 

2 . Pay by Phone Please call (714)729 4008 using credit card 

3.  Pay by Check . Please send the check to  

Ha Cao 

1124 Gorham ave 

Modesto CA 95350

Pay to: ha cao 

amount : the total of your order. 

Check and money order will delay your order. To make it faster, you can  take the photo of the Check  and send the check's copy  to  this email aodaibella@gmail.com or my manager number at a (714)729 4008  Please sign on the back of the check. Please write  check to Ha Cao 

If you dont have a check with you, you can give us name, address, routing, account number, bank.  We will create a check and make deposit 

4. Pay with PAYPAL. Go to your paypal account. Click on “Send money”. 

To : aodaibella@gmail.com

Amount: The total of your order,   Item's price +  shipping fee 

In the note, please leave your name and phone number  (Option)

If you prefer us to send you invoice so you can make payment, please give us your paypal email address.  I will send you invoice

5.  Money order, Please make payment to :

Phuong Do

1124 Gorham ave 

Modesto CA 95350

Tel : (209) 225-9882

6.  Western union  Please make payment to :

First name : Uyen 

Last name : Do

Middle name : thi thuy

Name : Do thi thuy uyen 

tel : 0908717371

address : 896   hung vuong - lam ha city -lam dong province 

 



 

STYLES AND DESIGNS 

 Can I buy just the fabrics? 

Yes, you can always buy the fabric by itself. Just add the item to your cart, check out without the options for tailoring. Remember not to input your measurement or else you will be charge for tailoring as well. 

Can I select a different color for Ao Dai fabric? 

Yes, you can. We customize all styles, all color, all size 

 What are included with an Ao Dai order? 

The price of Ao Dai shown on our website  includes DRESS ONLY.  

All accessories are not include and are not available in our store, they are for picturing purpose only.